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Frequently Asked Questions

Will the Quick Form Mailer work behind a firewall?
Does it work with a secure (https://) connection?
How does it work? Is this a Java, JavaScript, or CGI solution?
What, exactly, is involved in setting up the Quick Form Mailer?
I entered my QuickForm userid which I received from the "Setup Quick Form Mailer" page, the correct e-mail address, and the success and error URLs starting with http:// but it´s still not working for me. What do I do?
When the user submits the form, an e-mail is sent out but any fields left blank don´t show up in the message. How can I get the blank fields to show as well?

For additional help, please refer to the Quick Form Mailer help file which is located in your Start menu under:

Programs > BitMotion Software > Quick Form Mailer > Help File

This contains many useful suggestions and all the details to get you up and running.

Will the Quick Form Mailer work behind a firewall? [top]

Yes. When users view your form, the results are sent via an HTTP post. In other words, if they can see your web page and are not being blocked from outside sites, they can use your forms.

Does it work with a secure (https://) connection? [top]

No – due to security constraints and browser permissions, your form must be hosted on a regular http:// page. Also, as the results are being sent over email which is itself insecure, it defeats the purpose of having it secured. To implement a secure version, you will need to use your own server-side code.

How does it work? Is this a Java, JavaScript, or CGI solution? [top]

The component outputs pure HTML to the server. When the user hits the submit button, the form results are sent to BitMotion´s server to be processed. The server generates a message and sends it to the e-mail address you specify. There is no Java, JavaScript, or CGI to worry about, making this very simple to use.

What, exactly, is involved in setting up the Quick Form Mailer? [top]

There are two steps to setting up the Quick Form Mailer. First, once you purchase a license you can go to the support area and click on the link "Setup Quick Form Mailer". At this point, you may have to login so that the server can find your settings. Click on the "Edit" button of the corresponding component and enter the domain for which this component is active, such as "www.company.com". Be sure to leave out the initial "http://". Write down the "QuickForm userid" value shown as you will need this for the next step. You can also input other information here for your reference. This is useful for keeping track of client sites.

The second step is to drop the Quick Form Mailer onto your form. Enter the "QuickForm userid" value you wrote down into the component and also your e-mail address, the success and error URLs, and the other information as appropriate. Publish your site and that´s it!

I entered my QuickForm userid which I received from the "Setup Quick Form Mailer" page, the correct e-mail address, and the success and error URLs starting with http:// but it´s still not working for me. What do I do? [top]

There are a few possibilities here. First, double-check the values you entered to make sure they are correctly setup – the e-mail address is valid and the QuickForm userid is correct. If they are, you may wish to check to ensure that you have setup the Quick Form Mailer to work with the correct web site. Go to the support area and click on the link "Setup Quick Form Mailer" and ensure that the active domain is correct and doesn´t start with "http://". If you still encounter problems, contact support@bitmotion.com for assistance.

When the user submits the form, an e-mail is sent out but any fields left blank don´t show up in the message. How can I get the blank fields to show as well? [top]

You generally can´t. The reason is that when the browser posts the form, it only sends out fields which are filled out. Any blank fields, therefore, will not be sent and, as the server isn´t telepathic, it has no way of knowing which ones were not included. There is a workaround to this, however. When you are constructing your form, make the default text for text fields be a single space (or another string, such as "[none]"). As long as the user doesn´t clear these fields, you will see something like:

Age=[none]